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Propaganda and action plan for July 2025, Asia Cooperative

Detailed plan to implement a direct interaction point between Asia Cooperative and drivers on the morning of July 18, 2025 in Nha Trang, to resolve questions, eliminate negativity and improve the effectiveness of supporting Asia Cooperative members:

HTX Asia-ra-quan-tuyen-truyen-thang-7-2025

🎯 Objectives
Increase practical contact between cooperative staff and drivers.
Quickly resolve technical and policy problems or arising inappropriate behavior.
Build a quick response channel, demonstrating the professionalism and transparency of Asia Cooperative.
👥 Implementation members
Asia Khanh Hoa Cooperative staff in charge of technical support & operations.
A group of "market specialists" from Phu Yen, Quy Nhon, Quang Ngai, Da Lat cooperatives.
Organize at a fixed support point in Nha Trang, with a group going to the mobile market.
✅ Implementation content & process
1. Resolve questions & handle negatives
Officers receive incidents about:
Error downloading/app Grab, Be, VNPAY, VNGO.
Questions about contract registration, badges, electronic contracts.
Negative feedback from former employees (Duc, Lieu, Dung have been fired).
Quick on-site handling, full recording and reporting.
2. Establish an effective feedback channel
The cooperative commits to respond within 24 hours, with a specific written response and handling measures.
3. Promote transparent policies
Recall the current incentives of the cooperative to retain drivers:
Free 2 years of management fees, 50% reduction in positioning to 600k, insurance 300k/year, free 1 can of oil 600k.
4. Terminate unethical employees
The cooperative has dismissed 3 employees: Nguyen Thi My Dung, Ly Thuy Thuy Lieu, Ho Ngoc Duc to ensure image and prevent negativity. At the same time, transparently announce to drivers.
Speak publicly at the launch to strengthen trust.
📅 Implementation timeline
Time period Main activities
Before 18/7 Prepare support points, policy information boards, prepare leaflets
Morning 18/7 Launch: technical support, problem solving, policy communication
18–21/7 Receive – feedback – summarize results, thoroughly handle (analyze, improve)
📌 Benefits & values brought
Quickly handle incidents and negativity, avoid spreading bad information.
Build trust from drivers with transparency, professionalism and responsibility.
Affirm the position of HTX Asia: Firm commitment, dedicated and effective service.
Complete internal processing procedures: Help HTX develop more and more sustainably.
✅ Conclusion
The launch on July 18/19 is not only a technical support activity, but also a symbol of the Cooperative's commitment to developing drivers as the center:
Purifying personnel,
Enhancing ethics and professionalism,
Maintaining the trust and commitment of Cooperative Asia drivers towards a bright future.
 
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